Your feedback is literally the most powerful tool we have for getting better. Every single complaint gets read by the owner personally, and every compliment keeps our drivers motivated on tough days. In the last 18 months alone, we’ve made 14 major upgrades – everything from new buses to better Wi-Fi to comfier seats – that came straight from passenger surveys. When you take four minutes to fill this out, you’re not just helping us, you’re making the next person’s ride (and your own future rides) noticeably better. We’ve had passengers come back months later and say “I mentioned X in the survey and you actually did it!” – that’s the kind of direct impact we’re talking about.

Yes, 100% anonymous unless you voluntarily choose to leave your email for the gift card drawing or future discounts. We never see names attached to answers, and all responses are aggregated so no one can ever tell who said what. This is purely about improving service, not marketing or anything creepy. The only time we contact anyone is if they opt in for the monthly $100 Amazon gift card or the thank-you discount code. Your honesty is safe with us – we want the real truth, good and bad.

Most people finish in 3-5 minutes – there are only 8 questions plus the open comment box where you can say as much or as little as you want. You can skip anything you don’t feel like answering, and the comment section is where the gold is – that’s where we get the ideas that actually change things. We’ve had everything from “the driver was amazing – give him a raise” to “please add more eco buses on weekend routes” that became real features. It’s designed to be quick because we know your time is valuable, but detailed enough to capture what really matters.

Every single one, no exceptions. The owner starts his day with coffee and the latest survey comments – it’s become a ritual. We have a shared Google Doc called “Passenger Ideas” that’s now 47 pages long, organized by category like “Wi-Fi,” “Seats,” “Drivers,” “Eco,” etc. Comments like “add cold water on hot days” or “more luggage space for airport runs” are now standard operating procedure because someone took the time to write them. Nothing gets lost or ignored – if multiple people mention the same thing, it jumps to the top of our priority list for the next quarter.

Absolutely not – you’ll get exactly one thank-you email with a 10% off code for your next booking and confirmation you’re entered in the monthly $100 Amazon gift card drawing. After that, the only emails you might get are if you actually win the gift card or if we have a rare special offer (maybe once or twice a year max). You can unsubscribe instantly with one click, and we never share your email with anyone else. Most people who leave their email tell us they’re happy to stay in touch because they want to see when their suggestions get implemented.

We analyze it every month as a team to spot patterns and priorities. If five or more people mention the same issue or idea, it goes straight to the “must fix” list with a deadline. We also share anonymous highlights on this page (like the stats above) and in our newsletter so everyone can see the impact their feedback is having. At the end of each year, we do a big “Year in Feedback” report internally showing every change that came from surveys – it’s motivating for the whole team and proof that this isn’t just a box-ticking exercise.

Definitely – in fact, we love hearing from corporate bookers, travel agents, school administrators, wedding planners, and anyone who books for groups because your feedback is extra valuable since you see the service from both the passenger and organizer side. Just mention in the comments that you’re a repeat booker or what type of groups you handle, and we’ll make sure it gets extra attention. Many of our best upgrades (like better billing systems and dedicated corporate accounts) came from professional bookers who took the time to fill this out. Your perspective helps us serve large groups even better.