Our minibuses handle 2-4 wheelchairs comfortably, midi coaches 4-6, and full charters up to 8 with plenty of room for companions and gear. We can configure seating to maximize wheelchair spaces – we’ve done charters with 12 wheelchair positions for special events by removing rows. The securement systems work with virtually every type of chair from manual to 800-pound power chairs. Drivers are trained to secure any chair safely in under 2 minutes. If you’re not sure about your specific equipment, send us the make/model and we’ll confirm the perfect vehicle match.

Every driver completes comprehensive accessibility training beyond DOT requirements – including hands-on practice with different mobility devices, sensitivity training, and passenger assistance techniques. They know when to offer help and when to give space, always asking “how can I assist you today?” rather than assuming. Many of our drivers have personal experience with disability in their families, bringing genuine empathy to every trip. We do refresher training quarterly and secret shopper tests with accessibility advocates. This isn’t box-checking – it’s real care from people who understand that dignity in transport matters as much as safety.

Yes, several of our vehicles have rear-entry ramps specifically for larger power chairs that don’t fit standard lifts – these ramps handle up to 1,000 pounds and have gentler slopes. This is crucial for many users whose chairs are too heavy or wide for side lifts. We keep these vehicles in regular rotation because we’ve learned from passenger feedback that they’re essential. The rear entry also means the chair user boards last and exits first – no waiting for others. One regular passenger with a 750-pound chair said “this is the first company where I don’t feel like a burden.”

Absolutely – service animals ride free with dedicated space near their handler. We have water bowls, waste bags, and drivers trained in service animal etiquette (no petting without permission, etc.). Emotional support animals are also welcome with documentation. We’ve transported everything from guide dogs to seizure alert dogs to mobility assistance dogs without issue. The designated space keeps them comfortable and safe during the ride.

We use hospital-grade disinfectants after every trip, with special attention to high-touch surfaces. For immune-compromised passengers, we can do an additional medical-grade fogging before pickup. Vehicles are detailed twice daily, and we replace air filters monthly. One cancer center books us exclusively because their patients never get sick from our buses – that’s the standard we maintain. We can also provide documentation of our cleaning protocols for medical facilities.

Yes – we have secure storage for oxygen tanks (concentrators or bottles), portable ventilators, and other equipment. Drivers are trained in oxygen safety and can assist with setup if needed. We’ve transported patients on continuous oxygen for full-day trips without issue. The secure compartments are climate-controlled to protect sensitive equipment. Just let us know your specific needs when booking – we have checklists for different medical equipment to ensure everything is handled perfectly.

We never rush – drivers arrive 15 minutes early and wait as long as needed for safe boarding. The meter doesn’t start until everyone is comfortably seated and secure. We’ve waited 45 minutes for a passenger with severe mobility challenges without complaint – it’s just part of the job. Other passengers understand (and usually help) because they know it could be them one day. This is standard policy on every accessible trip – your time and dignity come first.

Yes, many of our clients do – schools for daily special ed routes, senior centers for weekly outings, dialysis centers for patient transport. We offer discounted rates for recurring bookings and can assign the same driver/vehicle for consistency (many passengers prefer familiar faces). The driver learns each passenger’s specific needs – preferred securement location, assistance level, even favorite radio station. One senior center has had the same driver, Maria, for three years – the residents call her “our Maria” and light up when she arrives.